Frequently Asked Questions
Here is some of the frequently asked questions with helpful answers. If you would like further help then call us on 01295 251177 or email firstname.lastname@example.org.
Is this product in stock? We endeavour to keep all wines and spirits that we list in stock. However this is not always possible especially for rare items and when there are vintage changes. Please contact us by email or telephone if you would like confirmation that we have stock of a particular line.
How soon can I get my order? If we have the product in stock then you will be able to collect your order the same day. If you would prefer your order to be delivered we will advise you of the delivery date at the time. As we use an overnight courier this would normally be within 2-3 days.
How much can I order? There is no minimum order in our shops though you will get a 10% discount on our wines if you order 6 bottles or more.
How do I get a discount? We have a range of promotions and offers available throughout the year with discounts of up to 40%. Where a product is not on promotion we give a 10% discount on our wines if you order 6 bottles or more.
What if I am ordering a large amount? We aim to have some of the most competitive prices you will find. So we are not normally able to reduce prices further. However if you have a special order then do contact us and we will see what we can do.
I have a gift voucher, how do I use it? If you have been fortunate to receive a gift voucher then you are most welcome to use it in our shops or at one of our tasting events. Please advise the assistant at the time of placing your order.
Where is my order? If your order is for delivery then you will normally be sent a confirmation email when it is sent out. Since we dispatch by overnight courier you should receive your order next day. Sometimes there is a delay or a problem, so if you have not received anything by the day after that then do call or email us and we will check with our couriers.
What if I don’t like a wine? If a wine is faulty, out of condition, or simply not to your liking, don’t worry! We have a full money-back guarantee. Call us on 01295 251177 or email us at email@example.com.
We hope this helps!