Terms and Conditions


Prices : All our RETAIL prices include duty and VAT at the current rate. The list of products on this site is produced annually with updates and whilst we aim to have everything in stock all the time, sometimes this is not possible. Therefore we recommend contacting your local shop by email or telephone to ensure a particular product is in stock at the time.

 

Delivery : We keep a full range of wines and spirits in our shops but should you live at a distance or prefer to have your order delivered then we can deliver to your preferred address. For this there is a delivery charge of £6.95 per address no matter how many cases are ordered. We deliver throughout the United Kingdom including the Scottish Highlands and Islands and Northern Ireland. Higher delivery charges are made for outlying areas and these are shown when the delivery address is selected at the checkout. The cost is independent of the number of cases ordered.

 

Guarantee : In the unlikely event that a product purchased from us doesn't live up to your expectations you will be offered either a cash refund or a credit against your next order.

 

Orders : This site cannot receive orders. To place an on-line order please visit our e-commerce site, www.hawksheadwines.co.uk. Alternatively you may reserve an order by telephone or email by contacting our shops directly.

 

Payment : This site is not currently configured to take on-line payments.

 

Substitution : Orders are accepted subject to stock remaining unsold. If we are unable to fulfill your order exactly we reserve the right to replace it with one of similar style of equal or greater value. We will however endeavour to inform you if a change is required. Please advise us if this is not acceptable.

 

Age restriction : It is against the law to sell or indeed supply alcohol to people under the age of 18. Anyone making a purchase must be at least 18 years old. If our shop staff are in doubt they will request some form of identification.

 

Privacy Policy : All personal information submitted to us by you will not be shared with any third parties.