FAQs - S.H. Jones Wines FAQs

Do the prices include vat?

Yes, the prices on the website are including vat. We are a regional wholesaler of wines and spirits. The prices shown on this site are taken from our Wholesale Products List 2023. As those are trade prices they exclude vat but the website adds vat at the current rate of 20%.

Is there a discount for large orders?

We believe that our trade prices are competitive, but for customers looking to place large or regular orders we will look at applying discounts for volume lines. Please contact us to discuss your requirements.

Is there a minimum quantity I have to order?

There is no minimum order. You can purchase just one bottle if that is all you need – be it a standard size, magnum, half or 20cl. However, keeping in mind the environmental cost of delivery we do encourage customers to order a minimum of 12 bottles.

What about a delivery charge?

We provide free delivery for orders of at least £135 including Vat throughout most of the UK. Smaller orders attract a flat-rate charge of £8.99 including vat. This is regardless of the number of parcels, though there are some restrictions. Please see our delivery information for full details.

What happens if you are out of stock of an item I have ordered?

We will contact you as soon as possible by email to the address on your order. You will have the option of an alternative product, waiting until your item is available.

When will I receive my order?

We aim to despatch all orders received before 12pm on a next day service as long as all your products are available. We will contact you as soon as possible by email to the address provided if there are any problems with your order. If you order after 12pm we’ll send it the next working day. Please see our delivery information for full details.

So if I order on a Friday before 12pm I’ll receive it on Saturday?

Unfortunately not, as our standard next day service only delivers Monday-Friday, excluding bank holidays. We can however offer Saturday morning delivery as an option at extra charge. Please contact us if this is required.

I don’t need the wine straight away as I’m going to be away for a bit – can I defer delivery to a different date?

Certainly, simply enter the information at checkout in the order notes box. We will make a note of your requirements and let you know if there are any issues.

Can I collect my order from the warehouse?

We are based in Banbury, just 5 minutes from Junction 11 of the M40. So you are very welcome to collect your order. In fact we would be delighted to meet you! We are open for pre-arranged collections Monday to Friday 9-5. Unless you have an existing credit account with us you will need to make sure you bring your payment card with you. We may also require proof of age as we operate a Challenge 25 policy.

What happens if I am out when you try to deliver my order?

If you have left instruction when placing your order with us to leave the goods in a certain place or with a neighbour, that is what we will do. If this is not specified when placing your order, the driver will leave a card with contact details to arrange another delivery. There will be no additional charge for the second attempted delivery but any subsequent attempts at delivery will incur additional charges.

Can I order online for delivery abroad?

Unfortunately we are no longer able to dispatch orders outside the UK. In the case of Northern Ireland, please contact us directly on shj@shjones.com before placing your order.

Are the bottles in the pictures the ones I’ll receive?

No, the images on our site are purely for illustrative purposes only and often show older vintages. Things like packaging, closure and bottle colour can change even in the same vintage.

Can I return my order?

Yes. For purchases via our website we fully comply with the Distance Selling Regulations. So if you change your mind for any reason within 14 calendar days of receiving your order please let us know by calling 01295 672 299 within this timeframe. The cost of returning the order will be at your expense and we will refund you, less the original delivery cost once we have safely received the products. Note that the goods must be returned in the same condition they were sent and in either the original or equal quality packaging as we cannot refund goods that are damaged due to poor packaging in the return transit.

My order is incorrect or broken – what should I do?

If your wine is not what you ordered please let us know within 14 days we will arrange for the collection of it and despatch a replacement order. There will be no additional carriage expense in this instance. If your order has arrived broken please let us know straight away and ideally please take a photograph of the packaging as received and the damaged product.

What’s your policy on faulty wine?

Wine is a natural product and so from time to time there will be the odd faulty bottle. If this does happen then please let us know straight away and retain the bottle plus stopper and contents so we can arrange for it to be collected and returned to us for examination. Please note that faulty wines can only be returned and credited within 90 days from your receipt of the order.

How do I know if a wine is suitable for vegans or vegetarians?

Many of our wines are suitable for vegans or vegetarians. We actively encourage our suppliers to move to vegan friendly wine-making techniques and this is currently the case for around half our products. To find out the status for a particular wine, go to the product page, scroll down and the information is in the “Full details” section at the bottom.

How can I find out what allergens your products contain?

Unless a wine says that it is ‘Sulphur-free’ or ‘No added sulphur’ then it will contain sulphites (US: Slufites). This will be stated on the label or back label along with any other allergen information. Should you require more details we will be happy to provide this. Please contact on at shj@shjones.com listing the wines you are interested in.

What payment methods do you accept?

We are happy to accept card payment by Maestro, Visa or Mastercard.

Still have questions?

Please do get in touch on shj@shjones.com